privacy policy

Last Updated: August 2025

This Privacy Policy explains how Rodos Palace Hotel (“Hotel”, “we”, “our”) collects, uses, shares, and protects your personal data when you use our website, make a reservation, or stay with us. We comply with the General Data Protection Regulation (EU 2016/679 – GDPR) and applicable Greek law.

1. Information We Collect

We may collect:

  • Contact details (name, address, phone, email).

  • Reservation and stay details (dates, room type, payment, preferences).

  • Travel documents if required by law (passport, visa).

  • Dietary requirements, allergies, or special requests you provide.

  • Payment information when securing a booking.

  • Feedback, surveys, or reviews you choose to share.

  • Data from third-party booking platforms or travel agencies.

  • Technical data through cookies (IP, browser type, language, usage patterns).

We do not actively collect sensitive data unless you voluntarily provide it to support your stay (e.g., medical or mobility needs).

2. How We Use Your Information

We use your data to:

  • Process reservations and provide hotel services.

  • Communicate with you before, during, and after your stay.

  • Personalize your experience (e.g., dietary needs, room preferences).

  • Fulfil legal obligations, including tax and public safety requirements.

  • Improve our website, services, and guest experience.

  • Provide marketing updates if you have consented.

3. Sharing of Information

We do not sell your data. We may share it only with:

  • Trusted service providers acting on our behalf (IT, payment processors, marketing support).

  • Travel agencies and booking partners you use.

  • Authorities if required by law or legal process.

  • Successors in the event of a business transfer, under conditions of data protection.

4. International Transfers

Some data may be stored or processed outside the European Economic Area. In such cases, we apply safeguards consistent with GDPR to protect your information.

5. Your Rights

You have the right to:

  • Access, correct, or update your personal data.

  • Request deletion, restriction, or object to processing.

  • Withdraw marketing consent at any time.

  • File a complaint with a Data Protection Authority.

To exercise these rights, please contact us at info@rodos-palace.gr.

6. Security

We apply appropriate technical and organizational measures to protect personal data. However, internet and email communication are never fully secure. Please avoid sending sensitive data by email.

7. Data Retention

We keep your personal data only as long as necessary for the purposes outlined above, or as required by law.

8. Cookies

Our website uses cookies and similar technologies to enhance browsing, analyze traffic, and personalize content. You can manage cookies through your browser settings. For more information, please see our separate Cookie Policy.

9. Updates to this Policy

We may update this Privacy Policy from time to time. The updated version will always be available on our website and marked with the date of last revision.

10. Contact Us

If you have questions about this policy or your data, please contact:
Rodos Palace Hotel
Email: info@rodos-palace.gr
Phone: +30 22410 97222
Address: Trianton Ave., Ixia, Rhodes, Greece

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